Preventive maintenance, warranty and after sales service
Preventive maintenance & guarantee
We offer a one-year warranty on our Phileas® machines under normal conditions of use. An extension of the guarantee is possible provided you exclusively use our disinfectants O2SAFE and PHILEASAFE® with our Phileas® machines.
As a matter of fact, the Marketing Authorization (FR-2009-0071) guarantees the results and the efficiency of a machine / biocide couple and has been obtained with the Devea products.
In addition to the one-year warranty, Devea provides its clients preventive maintenance solutions to ensure:
- Optimal disinfection results
- Protection of your ASD equipment
- Optimal lifespan of your ASD equipment
After sales services
To ensure the continuity of your disinfection processes and protocols, the Devea team is committed to report back with a diagnosis within 48 hours of receiving your machines. We systematically control:
- Calibration
- Flow
- Quality of the fog
- and we perform a complete cleaning
Preventive maintenance and after-sales service: your goal is also ours—your satisfaction, the performance of your equipment fleet, and its longevity.
During regular preventive maintenance, organized with your departments in advance, our technical teams help prevent breakdowns and optimize equipment performance and longevity. Thorough inspections, tests, checks, and any necessary preventive or corrective replacements are carried out and documented. Communication with you before, during, and after maintenance is key to ensuring the proper performance of your equipment.
In the event of a default or breakdown, Devea’s after-sales service responds quickly. Remote diagnosis is often possible, which facilitates and streamlines the repair work, which can be carried out on site or in Devea’s workshops. Please do not hesitate to contact us if you need any assistance! We are committed to communication and responsiveness to enable you to maintain business continuity and reduce any production downtime.
